CANCELLATION POLICY


VENDOR CANCELLATION POLICY

In case of cancellation by the Vendor, SportsUno shall get the Refund of the booking amount paid for a Event or Field or Venue or Court or any other type of sports arena booked using the SportsUno mobile application. Subject to following terms:

Book My Game: Facility Provider shall intimate as soon as possible for any cancellation / alteration in Booking of the Venue. The Facility Provider shall be liable to refund the following amounts to SportsUno incase:

• Any Cancelations on Day 0: 200% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations on Day -1 & Day -2: 175% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations on Day -3 & Day -4: 150% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations prior to Day -4: 125% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.

In case SportsUno makes any cancellation, the Facility provider shall be entitled to:

• Any Cancelations on Day 0: 20% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations on Day -1 & Day -2: 50% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations on Day -3 & Day -4: 75% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.
• Any Cancelations prior to Day -4: 100% of the Total booking amount of the Venue shall be debited to the Vendors account in terms of SportsUno Credit.

SportsUno reserves the exclusive right to change / alter the above cancellation policy without any notification / intimation to the customer or Facility Provider. SportsUno also holds the right to cancel any Event / Booking made by the customer / user any time before the Event / Booking with prior intimation to the customer / user.



*In all cases mentioned above, it is assumed that Sportsuno has already made 100% payment for the booking to the vendor before the cancellation. In case Sportsuno has not made the payment for the booking to the vendor at the time of cancellation, Sportsuno will initiate credit/debit to vendor account basis similar calculation as above.

CUSTOMER CANCELLATION POLICY

In case of cancellation by the Vendor, SportsUno shall get the Refund of the booking amount paid for a Event or Field or Venue or Court or any other type of sports arena booked using the SportsUno mobile application. Subject to following terms:

Book My Game: Facility Provider shall intimate as soon as possible for any cancellation / alteration in Booking of the Venue. The Facility Provider shall be liable to refund the following amounts to SportsUno incase:

• Any Cancellation done by customer on Day 0: No Refund.
• Any Cancellation done by customer on Day -1 & Day -2: 25% of the Total booking amount shall be credited back to the Customer’s account.
• Any Cancellation done by customer on Day -3 & Day -4: 50% of the Total booking amount shall be credited back to the Customer’s account.
• Any Cancellation done by customer prior to Day -4: 90% of the Total booking amount shall be credited back to the Customer’s account.

In case the SportsUno makes any cancellation, the Customer shall be entitled to a 100% refund of the Total booking amount

SportsUno reserves the exclusive right to change / alter the above cancellation policy without any notification / intimation to the Customer or Facility Provider. SportsUno also holds the right to cancel any Event / Booking made by the customer / user anytime before the happening of the Event / Booking with prior intimation to the customer / user.